Help
|
Help
with Your Recent Order
Please direct any order or billing
inquires to:
Contact Us
If our "Frequently Asked Questions" section does not
answer any of your questions, please contact us:
We
would be happy to answer any of your questions.
Please be patient if we do not answer your questions within
24 hours.
Search Difficulties
We have constructed a Site
Map which indexes all the subjects listed within the
web site. We hope this will be helpful. If you are unsuccessful
at finding a subject matter, please direct any book/company
questions to:
Web
Site
The web site layout should appear as shown below. We displayed
Internet Explorer and Netscape as example internet browsers.
(This
is a sample page in Internet Explorer)
(This is a sample page in Netscape)
The
layout may change somewhat depending upon the internet browser/version
you are using and the computer platform.
IMPORTANT:
if you are using a browser older than 5.0, this website will
not function correctly. Older browser versions will display
odd glitches. Best viewed using 5.0 or current versions of
Netscape
or
Internet
Explorer.
If the "frames" are uneven/misaligned, try "reload/refresh"
button on your browser to see if that will correct the problem.
In some cases, you may need to remove the side menu tabs on
the left side of the browser in order for the frames to work
correctly.
If
you are having trouble printing out the correct section/body
of text that you need, click your "cursor" within
that body of text and then "print." The frames may
print out on different printed pages.
Please
direct any web site concerns or complications to webmaster@currentconceptions.com.
Thank You.
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Privacy
We
respect your privacy.
The Current Conceptions, Inc. web site is maintained by Current
Conceptions, Inc and Oei
Graphics.
The Current Conceptions, Inc. web site does not collect personal
information about individuals except when knowingly provided
by such individuals (or as otherwise detailed below). Any personal
information (e.g., name, mailing address, e-mail address, etc.)
provided by such individuals may be used in connection with
Current Conceptions, Inc. The Current Conceptions, Inc. web
site and for such other purposes as may be indicated at the
point of collection.
WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTIES.
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Our
Information
Current Conceptions, Inc.
WSU Research & Technology Park
1610 NE Eastgate Blvd., Suite 400
Pullman, WA 99163-5607
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Frequently
Asked Questions
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Is
my online order secured?
Yes, it is. The container frame does
not display the "https" secured URL. But, all the
ordering forms are on a secured server. Your credit card information is obtained on a
SSL Secure Payment Server by Mal's e-commerce.
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How
much will I be charged for shipping or sales tax?
The $155.00 per book price (for domestic
retail sales) includes the shipping, handling, and sales tax.
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I
live overseas.
How much would it be to order the book?
The charge will be $170.00 per book for international
retail orders - includes overseas shipping ($15), handling and
sales tax.
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I
am a wholesaler. How do I order the book?
For wholesale purchases, please e-mail orders@currentconceptions.com,
phone (509) 334-5193 or fax (509) 338-0963. If you are a new
customer, we would need to obtain your resale certificate. Shipping
and handling will be in addition to the wholesale costs. The
shipping for wholesale orders depends on the volume of books
ordered.
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How
long does it take to receive my order?
The order is usually shipped 1 or
2 days after the payment is received. You will receive your
shipment within 2 to 3 weeks after the order has been placed.
It may take 4 weeks for international orders.
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What
if I need "express" shipping?
Yes, express shipment is possible.
Please contact orders@currentconceptions.com
with your special request. Please
supply your order info (name/company and address)
and identify that you need a "RUSH ORDER - 2nd Day Shipping"
for your current order. There
will be an additional $15.00 (USD) fee per book to ship 2nd
Day air.
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What
if I need to change or cancel my order?
Please
e-mail orders@currentconceptions.com
as soon as possible with your order info (name/company and address).
If the order at the time had been shipped out, we unfortunately
cannot stop the order. WE HAVE A NO RETURN POLICY. If you need
to change your order, such as change the shipping address or
quantity of books, we would have to review the circumstances
and work with you to resolve the situation.
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What
if one or more books were damaged during shipment?
Please e-mail orders@currentconceptions.com
as soon as possible after you have received the damaged merchandise.
After e-mailing us, we will determine the extent of the damage
and ship a replacement book(s).
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I
am having problems with ordering online.
What can I do?
If
you are unable to place your order online, please e-mail your
order request to orders@currentconceptions.com,
call (509) 334-5193 or fax (509) 338-0963. Please
contact webmaster@currentconceptions.com
with any technical complications you have encountered while
visiting our web site. We would appreciate it. |
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